3 Karthini Sundarasekar - 4 months ago
The drive-thru lane was closed due to system down. The waiting time for Original Chicken was 20 minutes. The premise had ample of space for waiting patrons. My order arrived earlier than mentioned. A slight mistake on my drinks. Had to return to exchange the drinks, but the staff was unapologetic and had no curtesy. Her face showed her dissatisfaction.
I have to comment on the general size and quality of the servings. The chicken was smaller in size, soaked in oil, with oil oozing out with every tear of the fried chicken. I felt that the bun in the Snack Plate combo also has shrunken over the time. The coleslaw was dry and hard. Serviette pack was not given, and was told that the branch doesn't have tomato ketchup ????. I was given 2 teeny tiny container of chilli sauce for 3 Snack Plate combos. I had to request for extra sauce.
I am a huge fan of KFC but today was not a pleasant experience ????