Ben's by BIG (Suria KLCC)

2 tia idrus - 6 months ago

Love the food and ambiance. However the service left much to be desired. Staff was not attentive and it took too long for them to take order, and it was hard to get their attention to get sauce/pepper/whatever else. We were seated near the kitchen and during our meal, one of the staff said in a loud sing-song voice, talking about one staff being inefficient or something. Many of the other guests/patrons were exchanging awkward glances with each other. I thought it was a bit unprofessional especially with patrons in plain view. Would suggest that they train the staff better, put a bell at each table and have an order system via QR code to improve the service.

3 AL - 8 months ago

Went to KL last Dec and thought I would have a good dinner at Ben's. Unfortunately food in general was bland especially the creamy soft shell crab pasta. Didnt take pic for the other food. Caramel cheesecake was still good but the service was cold. I asked for the cake to serve 1st (too hungry) before the main course and it was served without cutlery. Lack of eye contact from the waitress and when we asked for fork, she was looking at us for a while, hesitated and then got us dinner spoons. Oh well, at least we can eat otherwise we will have to use hand to eat the cake. In short, service crew needs to improve.

5 Pancerny Misiek - 5 months ago

Not sure where all those negative reviews are coming from!

It's a really nice place, pastries are very tasty, fresh and not over sweeten!
Staff is also very friendly and efficient.

Each table has also small card game which you can play with others while waiting for your order which is cool!

4 deejay - 8 months ago

Went there around 11:45AM on a Sunday (group of 10). We were seated right away. I think around 1PM, almost all (if not all) tables are already occupied.

I think because the rating is quite mediocre that my expectation of this place is low. But actually, this place is not bad at all.

I ordered the Beef Lasagna (pictured) and it comes with a side salad and fries. It costs RM 28 and for a restaurant in KLCC it's reasonable. Also, everyone in the group enjoyed the food and our time there.

5 Jowen Goh - 9 months ago

Came here on the last week of December and there was already a crowd. Had to wait around 15mins for a table and by the time I went in, there was a queue formed for lunch. The portion in Ben’s is always big and hearty. The food are simple but tasty and the environment is very comfortable. The place is bright and clean. Staff were busy with the high traffic of customers but did their best to accommodate. Always a favourite lunch spot for us in KLCC and thoroughly enjoyed.

3 Vickey Chen - 6 months ago

Used to love this place back when it just opened. Always ordered duck confit spaghettini. After many years absent, I dropped by today and ordered the same. It was so dry and almost choked.

I ordered for a slice of lemon and chilli flakes cos it was under seasoned. Much better after a drizzle of lemon juice and sprinkles of chilli flakes. I love the touch of the rockets though. I miss the old one better.

I also ordered the watermelon lychee drink - a classic drink that was a bit bland. There’s more ice taste than watermelon and lychee combined. Mm.. even a warong (side street stall) made it better.

The pain au chocolat (chocolate croissant) was ok, though. The latte I ordered looked more like a cappuccino, but the taste was alright.

Service was terrible by most, but there was one drinks server who’s blur, but polite and smiles.
Most just look and turn away.
The one who took my order was ok, but took a long time to walk over, and my second round of order, he forgot my orders. The one who served me food was polite.

If I had gotten the seat by the window that I requested for, I would have come back. Now I don’t think I will. There are many other better quality cafés out there.
Better food. Better coffee. Better service.

4 Soraya Yahya - 3 months ago

Food is great here and the bread spread displayed up front is very appealing. I think a safe order here is the fish and chips and if you want to go to the extreme order the pad Thai seafood linguine, their rice sets are also good. Atmosphere isn’t for those thinking of having a good conversation with friends as it is quite noisy and usually full during peak hours like lunch and dinner, hence why it’s a 4 instead of a 5. But overall ok je lah.